Customer Support

Start a Return

Use the order number from your confirmation email and the email you checked out with to open a return request, or check the status of an existing RMA.

30 Days From shipment
Reviewed Before approval
Refunded After inspection
Before You Submit
Find your order number
It's the "Order #" in your confirmation or shipping email, like #1026. Can't find it? Email hello@frunkvault.com and we'll open the return for you.
Use the checkout email
Enter the same email address used for the order so the system can match it cleanly.
Describe the issue clearly
Include the reason for the return and what outcome you need so support can review it quickly.
Refund timing
Approved refunds are completed after the item is received and inspected.

Return Request

Start the return workflow here. This creates your request and sends you to the dedicated RMA status page.

The "Order #" from your confirmation or shipping email.

Check Existing RMA

Already started a return? Look up the current status with the RMA number you received.

Need general support instead? Open the support page.